WELCOME TO OUR CITY'S TECHNOLOGY INFORMATION CENTER
What we do:
The City's Technology Department is a highly motivated team working to promote, develop, design and build enhanced tools and resources for our community. Our goal is to continue to provide citizens and employees of the city with an improved digital experience that compliments the many vital public services provided by Department staff.
How we do it:
Throughout the year, our technology team works on a variety of special development projects which have been identified through our strategic planning lead by city administration and mayor, with funding approved by our elected council members.
For the budget year 2019, the following are examples of some of the projects underway or planned:
1. Web Design and Development. The City's Web Development and Design Committee continues to meet monthly to discuss recommendations for layout and re-design of its pages. New pages will be designed and created focusing on useability, mobility, and service-centric organization. Examples of new highlights include the special events, city projects, cemetery and strategic plan. Work will begin later in the year to move the cite to a cloud-based website.
2. Municode Agenda and Minutes. The City will be moving it's public meeting agenda and minutes to Municode to provide a user-friendly word-based experience that will save time for staff in developing agendas and finalizing minutes.
3. Security System: Several facilities will be the priority for enhancing existing securities in 2019 adding cameras, access locking systems and physical construction. Securities will be completed on the new Annex building before employees move in.
4. Technology Roadmap: Work will continue on the City's Technology Roadmap goals and initiatives.
5. Phone and Voicemail Replacement Committee: A committee will be formed to research, review and select the City's replacement VoIP phone system and voicemail which is budgeted for 2020.
6. Cyber Security Response Team: The Cyber Security Committee will continue meeting throughout 2019. Priorities are focused on creating a formal Security Response Plan and to continue to educate and train City Department staff on security essentials and reporting procedures. External penetration testing will be completed later in the year to assure new network equipment and user procedures are effective.
7. Mobile Workforce: Additional development continues to enhance the City's mobile workforce plan, developing strategies to enhance, fund and implement better technologies for staff. Sophos Mobile Device Management will be implemented on all city-owned devices. Police Tabs is scheduled for mobile reporting.
8. Communications Strategic Plan: The Communications Committee will continue working with the framework of the Communications and Engagement Strategic Plan to organize and improve the city's internal, external, marketing and branding goals.
9. Public Works: Public Works will be implementing several main systems to improve services and reporting in 2019. A new Fleet Managment system, Fiix Maintenance, Win-911, XC2 Backflow are in product review and design phases.
10. Other Systems and Application development: The Parks and Recreation RecTrak, WebTrak and MobileTrak systems will be upgraded adding many new features to online services. Instance Messaging services will be reviewed for improved communications. Community Development online permitting and planning development will be reviewed in 2019 for 2020 decisions and implementation.
11. City Annexation Building: Networking, securities, and other technology work will continue throughout the summer and fall to prepare the newly acquired (previously Bank of America) building for employees and services for the community. This movement and re-organization of departments and services will also create technology work within City Hall.
"City organizational and public needs drive technology development and priorities. The Technology Department develops the knowledge and resources to help all city departments solve business problems, serve citizens effectively and move the city's mission and vision forward."
The Technology Department provides a central technology service of integrating common data and voice process, to provide information to the citizens in the most efficient, useful format possible.
The Department also has the responsibility of maintaining, protecting and securing the City's vital data assets and network resources to ensure data and information integrity.
It is our mission to continue to research and pursue technology projects where innovations are expected to improve service delivery or provide new or enhanced public services more efficiently.