WELCOME TO OUR CITY'S TECHNOLOGY INFORMATION CENTER
What we do:
The City's Technology Department is a highly motivated team working to promote, develop, design and build enhanced tools and resources for our community. Our goal is to continue to provide citizens and employees of the city with an improved digital experience that compliments the many vital public services provided by Department staff.
How we do it:
Throughout the year, our technology team works on a variety of special development projects which have been identified through our strategic planning lead by city administration and mayor, with funding approved by our elected council members.
For the budget year 2018, the following are examples of some of the projects underway or planned:
1. Web Design and Development. The City's Web Development and Design Committee continues to meet monthly to discuss recommendations for layout and re-design of its pages. New pages will be designed and created focusing on useability, mobility, and service-centric organization. Examples of new highlights include the special events, city projects, cemetery and strategic plan.
2. Library Enhancements: The Library and IT continue working on the new vision for library technologies and commitments to provide patrons with the best technologies matching the programs and resources it offers. The Library now offers checkout of Chromebooks to its patrons, which is in support of the Camas School Districts move to Chromebooks assigned to students. You may also notice a decrease in public desktops as patrons use their own devices more frequently throughout the building. The ILS system will be evaluated and replaced in 2018.
3. Security System: This project was carried forward from 2017. City Hall securities will be improved replacing external access key pads with a security access card system for easier access and monitoring and adding security cameras to high profile areas and entrances.
4. Technology Roadmap: The City's Three Year Technology Roadmap will be created and tracked using the AHA! software for reporting and status tracking. The Roadmap features the City's technology goals and initiatives, project planning and calendar (with project milestones), and a future technologies forecast for prioritizing and funding. This Roadmap identifies the City's commitment to provide innovative, reliable technology resources and services to staff and citizens.
5. Phone and Voicemail Replacement Committee: A committee will be formed to research, review and select the City's replacement VoIP phone system and voicemail.
6. Cyber Security Response Team: A committee is underway to create a Security Response Plan and to educate and train City Department staff on security essentials and reporting procedures.
7. Mobile Workforce: Additional development continues to enhance the City's mobile workforce plan, developing strategies to enhance, fund and implement better technologies for public works field operations, engineers, building inspectors and fire inspectors. This will provide better tools for employees and improve customer service for citizens.
8. Laserfiche Project: The City has selected Laserfiche as its Document Management System which will be installed and implemented in Administrative Services and the City Clerk's Office in Phase one of the implementation.
9. Pagefreezer and Telemessage: Pagefreezer will be used to archive the City's social media and website pages and Telemessage will be used to archive all text messages on City owned devices.
10. Communications Strategic Plan: A committee is underway to create a Communications Strategic Plan to organize and improve the city's marketing, information notifications, emergency alerts and general communications to the public.
"City organizational and public needs drive technology development and priorities. The Technology Department develops the knowledge and resources to help all city departments solve business problems, serve citizens effectively and move the city's mission and vision forward."
The Technology Department provides a central technology service of integrating common data and voice process, to provide information to the citizens in the most efficient, useful format possible.
The Department also has the responsibility of maintaining, protecting and securing the City's vital data assets and network resources to ensure data and information integrity.
It is our mission to continue to research and pursue technology projects where innovations are expected to improve service delivery or provide new or enhanced public services more efficiently.